Let us know! We love chatting about what’s going on under the hood. For most print drivers this setting is usually managed by opening printmanagement.msc, right click on the specific printer, then look on the Device Settings tab. Solution B: Disable the built-in authentication on the print driverĪlternatively, you can follow your print manufacturer’s driver documentation to disable user authentication and rely on PaperCut’s Authentication instead. You should know that prior to Windows 8, Client Side Rendering could be enabled by checking the box “Render print jobs on client computers” in on your Windows print queue, but newer Windows laptops and tablets (anything with a battery) will deliberately ignore this setting unless it has been forced via Group Policy or PowerShell. Thankfully, there are two ways that we know of to resolve this.įollow our recommended steps to force Client Side Rendering using Group Policy or PowerShell. Normally this is not a problem, but when a print driver is configured to display an authentication prompt this will go unseen by the user and the print job will not be sent to the printer. TMI: We know this happens because when users print from a Windows 10 Store app and Client-Side Rendering is not enabled, Windows will render the print job with a two-spool file rendering method called XPS2GDI. The print job is redirected from a Find-Me print queue to a destination print queue.A print driver with built-in authentication is configured (like the Toshiba Universal Printer 2 driver).The print queue on the server is not configured to use Client-side rendering.The user prints a document from a Windows 10 Store apps like the Edge browser, Microsoft Reader, Maps, or Photos.So far we have only seen this happening under a very narrow set of circumstances, and when all of the following conditions have been met: When the admin checks the Windows print queue, they see the job will appear to be duplicated, and each stuck with a status of “Printing” and ‘“Paused - Spooling”. We have heard of cases where users will attempt to release print jobs but nothing will print. Why are print jobs stuck “Printing” and “Paused - Spooling”? Why does this happen and how can we prevent it?” If you've discovered another way to force the print queue to clear, let me know.“Help! I’m a print server administrator and we’re seeing reports that print jobs will fail to print, and when we look at the Windows print queue the last two jobs seems to be stuck with a status of “Printing” and “Paused - Spooling”. This printer problem was short lived for me, so I haven't researched other methods. This is a perfect command to turn into a double-clickable desktop file, as described in: " OS X: How to Convert a Terminal Command Into a Double-Clickable Desktop File." Note: "man" is short for "show the manual" for that command. You can find out more about this command from the command line by typing: That command instantly clears/cancels all print jobs. Progress bar doesn't clear and "In Use" stays lit.ĭoing a little research, I found that there's a nifty UNIX command that will clear the print queue immediately. How did I know the print queue was clogged? Apple > System Preferences > Printers & Scanners > Open Print Queue.Īrrows point to symptoms of frozen print queue. The problem cleared up when I updated my HP print driver. Pressing the (x) cancel button at the end of the progress bar did not work. Here's one quick way to clear that print queue.įor awhile, I was having a problem with my HP printer. (I'm using OS X 10.11.3.) It would print one document, and then the print queue would hang. From time to time, depending on your printer and printer driver, it's possible for the print queue in OS X to get really hung up.
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